Privacy Policy

At Stima Safi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use our website at stimasafi.com and stimasafi.co.ke.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide when:

• Contacting us via email or phone
• Requesting a site assessment or quotation
• Submitting forms on our website

This information may include:

• Name
• Email address
• Phone number
• Physical address/location
• Project details (for quotations)

1.2 Automatic Data Collection

When you visit our website, we automatically collect certain information:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referral website URLs
• Calculator usage data (load calculations, system preferences)

1.3 Cookies

Our website uses cookies to enhance user experience. You can control cookie settings through your browser preferences.

Cookie Type	Purpose	Lifespan
Session Cookies	Maintain browsing session	Session duration
Preference Cookies	Remember calculator settings	30 days
Security Cookies	Protect against bot attacks	1 hour

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and improve our services
• To respond to inquiries and provide quotations
• To process service requests and schedule appointments
• To send service-related notifications (appointments, updates)
• To analyze website usage and improve user experience
• To protect against fraud and abuse (rate limiting, bot detection)
• To comply with legal obligations

3. Data Storage and Security

3.1 Where We Store Data

Your information is stored on servers located in Kenya and may be processed by systems hosted by third-party providers who comply with applicable data protection standards.

3.2 Security Measures

We implement appropriate technical and organizational security measures including:

• SSL/TLS encryption for data transmission
• Secure hosting environment
• Regular security updates
• Access controls and authentication
• Rate limiting to prevent abuse

Note: No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4. Data Sharing and Disclosure

4.1 When We Share Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in these circumstances:

• With Your Consent: When you explicitly authorize sharing
• Service Providers: Trusted partners who assist in operations (payment processors, email services)
• Legal Requirements: When required by law or to protect rights
• Business Transfers: In connection with merger, acquisition, or asset sale

5. Your Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Restriction: Request restriction of processing your data
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the contact information below.

6. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services. These services have their own privacy policies, and we are not responsible for their content or practices. We recommend reviewing their policies before providing any personal information.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information.

8. International Users

Our website is operated in Kenya. If you are accessing our website from outside Kenya, please note that your information may be transferred to, stored, and processed in Kenya.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

11. Compliance with Kenyan Laws

This Privacy Policy complies with the Data Protection Act, 2019 of Kenya. For complaints or queries regarding data protection, you may also contact the Office of the Data Protection Commissioner (ODPC) in Kenya.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: info@stimasafi.com
• Phone: +254 770 914 792
• Address: Ongata Rongai
• Service Area: Ongata Rongai and surrounding areas, Kenya